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Service Agreement
1. Parties. This agreement is between FLASHFLOW, an ImagePro Communications Company (PROVIDER) and the party as specified in the application ( CLIENT ). 2. INTERNET Services only. This agreement covers INTERNET services only. Not covered
by this agreement are hardware, communication lines and/or software for access
to the INTERNET, although the provider can sell those to the client subject to
a different contract. 3.
Communication lines ( if needed ). PROVIDER will
assist CLIENT getting the communications lines installed and activated by a
telco company at no extra charge. 4.
Price change. PROVIDER has
the right to change the price of the services at any time with 30 days notice. 5. Start of services. The Services
will be activated usually the same or next working day provided that the CLIENT
has everything needed to be on the Internet. A schedule will be provided
otherwise. The Schedule for line installation, domain activation, equipment and
software setup and services activation is an estimate only. 6. Quality of Services. PROVIDER will
make the best efforts to provide quality and uninterrupted services. 7. Fees. CLIENT agrees
to pay a setup fee, a monthly fee, an usage fee (if any), and a web traffic fee
(if any). The setup fee and first month fee is due upon sign up. PROVIDER will
present a fee schedule to CLIENT before sign up. For DSL services only, client
agrees to pay early termination fee of $100 if CLIENT cancels before the line
is installed and $300 if he cancels after the line is installed and before the
expiration of the term. 8. Domain name registration. If PROVIDER
has paid for the registration of CLIENT's domain name and CLIENT cancels
his/her web hosting plan CLIENT will be charged $70.00 for the domain name
registration. 9. Collateral. CLIENT's
servers and other equipment located at PROVIDER's premises will be used as
collateral for unpaid bills and penalties. Such servers and equipment will not
be released until CLIENT pays his bills and/or penalties in full. 10. Late Payment. CLIENT agrees to pay a one time penalty of 6% of the amount
due plus $10 per month for delayed payments. 11. Billing information updates. CLIENT agrees to provide to PROVIDER
any changes to the billing information promptly. Billing information includes
but is not limited to credit card info, address, phone, checking account info. 12. Policies.
CLIENT agrees to comply strictly with PROVIDERS "Acceptable use
policy" http://www.flashflow/dsl/aup.htm
and "Copyright infringement policy" http://www.flashflow.net/dsl/cip.htm.
CLIENT understands that services are subject to immediate termination without
compensation for non-compliance with the policies. Further, CLIENT will be
responsible for the full amount of any tangible and intangible damages such
non-compliance may cause. PROVIDER reserves the right to change the policies to
reflect the dynamic nature of the Internet. Both policies are available on-line
any time or as a hard copy by request only. 13. Indemnification. CLIENT shall indemnify, defend by counsel reasonably
accepted by PROVIDER, protect and hold PROVIDER harmless from and against any
and all claims, liabilities, losses, costs, damages, expenses, including
consultants' and attorneys' fees and court costs, demands, causes of action, or
judgments directly or indirectly arising out of or related to the web hosting
and other services provided by PROVIDER to the CLIENT. 14. Account sharing. CLIENT agrees to keep his account information confident.
PROVIDER shall not be responsible for lack of privacy, large overtime bills or
any other consequences of account sharing. Sharing of unlimited accounts is not
allowed. PROVIDER will cancel without any compensation any unlimited account
used by more than one user at one time. 15. Unlimited usage accounts. All unlimited usage accounts are
subject to the following restrictions: A/ they are for personal use only. B/
any kind of reselling, sharing, service providing to other parties, public use,
hook up of servers, use of software for purposes other than regular Internet
browsing etc. is strictly prohibited. C/ violators accounts will be upgraded
without notice to a metered plan or canceled without compensation. 16. Toll free access number. CLIENT agrees to pay for using the TOLL FREE ACCESS NUMBER
$0.12 per minute, at 1 minute increments. This charge is for the line usage
only and is on top of any other charges for Internet services. The connection
time will be calculated based on the computer logs at PROVIDER's servers.
Charges will be imposed regardless of the reason for use. 17. Right of refusal. PROVIDER has the right to refuse services to anyone. 18. No solicitation. CLIENT agrees not to approach PROVIDER’s employees with
proposals to hire them as his own employees or contractors. If CLIENT were to
hire any of REGISTRAR’s employees, CLIENT agrees to pay PROVIDER for each
employee thus hired the greater amount of: three years salary for that employee
as CLIENT is to pay such employee, or $200 000. 19. LIMITED LIABILITY. PROVIDER shall not be liable under any circumstances for
any special, consequential, incidental or exemplary damages arising out of or
in any way connected with this agreement or the product, including but not
limited to damages for lost profits, loss of use, lost data, phone bills,
communication lines bills, loss of privacy, damages to third party even if
PROVIDER has been advised of the possibility of such damages. The foregoing
limitation of liability shall apply whether any claims based upon principles of
contract, warranty, negligence or other tort, breach of any statutory duty,
principles of indemnity or contribution, the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise. Further,
PROVIDER will not censor any content on the INTERNET. It will be the CLIENT's
responsibility for the usage of his account and any consequences of this usage.
20. No returns. PROVIDER will not return collected fees for services. 21. Cut off period for billing errors. 90 days cut off period is set for
billing error claims. CLIENT agrees that he has no rights to claim any billing
errors for period earlier than 90 days from the date of the claim. All bills
are final after 90 days. 22. Terms.
CLIENT can terminate the services with advance notice in writing only to the
billing department by mail or e-mail billing@flashflow.net.
CLIENT understands that there will be no reimbursement and no pro-rate if he
decides to terminate the services before the end of a prepaid term, regardless
of the reason for the termination. PROVIDER can terminate this agreement at the
end of a billing period, with a 30 days notice. PROVIDER can terminate the
agreement immediately without any compensation if CLIENT does not comply with
the "Acceptable use policy" available on-line at this address http://www.flashflow/dsl/use.htm
The DSL services are being sold for a 1 year term if the customer pays the
regular list price and a 2 year term if the customer does not pay the setup
fee. A cancellation before the expiration of the term for DSL services will
result in early termination fee. See above for the fees. 23. Entire Agreement. This Agreement constitutes the entire understanding and
contract between the parties and supersedes any and all prior and
contemporaneous, oral or written representations, communications,
understandings and agreements between the parties with respect to the subject
matter hereof, all of which representations, communications, understandings and
agreements are hereby canceled to the extent they are not specifically merged
herein. The parties acknowledge and agree that neither of the parties is
entering into this Agreement on the basis of any representations or promises not
expressly contained herein. 24. Modification. This Agreement shall not be modified, amended, canceled or
in any way altered, nor may it be modified by custom and usage of trade or
course of dealing, except by an instrument in writing and signed by both of the
parties hereto. 25. Waiver.
Performance of any obligation required of a party there-under may be waived
only by a written waiver signed by the other party, which waiver shall be
effective only with respect to the specific obligation described therein. The waiver
by either party hereto of a breach of any provision of this Agreement by the
other shall not operate or be construed as a waiver of any subsequent breach of
the same provision or any other provision of this Agreement. 26. Separability. If any provision of this Agreement shall be unlawful, void,
or for any reason, unenforceable, it shall be deemed separable from, and shall
in no way affect the validity or enforceability of, the remaining provisions of
this Agreement, which shall remain valid and enforceable according to its
terms. 27. Governing Law. This Agreement was entered into in the State of California
and its validity, construction, interpretation and legal effect shall be
governed by the laws and judicial decisions of the State of Georgia applicable
to contracts entered into and performed entirely within the State of Georgia. 28. Authority to Execute. Each of the parties to this Agreement represents and
warrants that it has full power to enter into this Agreement and that it hasn't
assigned, encumbered, or in any manner transferred all or any portion of the
claims covered by this Agreement. 29. Benefit of Successors and Assigns. This Agreement shall be binding upon
and inure to the benefit of each of the parties hereto, and except as otherwise
provided herein, their respective legal successors and permitted assigns. 30. Cumulative Remedies. Except as specifically provided herein, no remedy made
available to either party hereunder is intended to be exclusive of any other
remedy provided hereunder or available at law or in equity. 31. No Partnership or Agency. Nothing in this Agreement shall be
construed as creating a joint venture, partnership, agency, employment
relationship, franchise relationship or taxable entity between the parties, nor
shall either party have the right, power or authority to create any obligations
or duty, express or implied, on behalf of the other party hereto, it being
understood that the parties are independent contractors vis-à-vis one another. 32. No Third Party Beneficiaries. Nothing contained in this Agreement,
express or implied, shall be deemed to confer any rights or remedies upon, nor
obligate any of the parties hereto, to any person or entity other than such
parties, unless so stated to the contrary. 33. Excused Performances. Provider shall not be deemed to be in default of or to have
breached any provision of this Agreement as a result of any delay, failure in
performance or interruption of the Services, resulting directly or indirectly
from acts of God, acts of civil or military authority, civil disturbance, war,
strikes or other labor disputes and disturbances, fire, transportation
contingencies, shortages of facilities, fuel, energy, labor or materials, or
laws, regulations, acts or order of any government agency or official thereof,
other catastrophes, or any other circumstances beyond Provider's reasonable
control. In the event of any such delay or failure, the parties shall defer
performance of the Services to a date and time mutually agreeable. 34. Captions.
The section headings and captions contained herein are for reference purposes
and convenience only and shall not in any way affect the meaning or
interpretation of this Agreement. 35. Gender.
Where the context so requires, the masculine gender shall include the feminine
or neuter, and the singular shall include the plural and the plural the
singular. 36. Recitals.
The recitals above set forth are incorporated herein by reference. 37. Arbitration. Any dispute arising under this agreement shall be resolved
by binding arbitration in the city of Marietta/Dallas and under the rules of
the American Arbitration Association.
Copyright (c) 2001 FlashFlow
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