CONGRATULATIONS!
This will allows you one of the fastest connection available at a fraction of the cost compared to other available options.

This form is the first step to provide you with the newest DSL technology.
FlashFlowDSL   Order Form  

INSTALLATION INFORMATION
NAME:
ADDRESS:
CITY:
STATE:
ZIP:
INSTALL PHONE NO.: 
DAYTIME WORK PHONE NO.: 
FAX NO.:
CURRENT EMAIL ADDRESS:

BILLING INFORMATION
CHECK HERE IF SAME AS INSTALLATION INFORMATION ABOVE
NAME:
ADDRESS:
CITY:
STATE:
ZIP:
PHONE NO.: 
FAX NO.:
EMAIL ADDRESS:

PRIMARY CONTACT INFORMATION
CHECK HERE IF SAME AS INSTALLATION INFORMATION ABOVE
NAME:
PHONE NO.: 
FAX NO.:
EMAIL ADDRESS:

TECHNICAL CONTACT INFORMATION
CHECK HERE IF SAME AS INSTALLATION INFORMATION ABOVE
NAME:
PHONE NO.: 
FAX NO.:
EMAIL ADDRESS:

SERVICE INFORMATION
REQUESTED SPEED:
TYPE SERVICE:
CACER:
TERM:
MODEM/ROUTER:

EMAIL INFORMATION    __________@flashflow.com

EMAIL ADDRESS

PASSWORD

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

@flashflow.net

PAYMENT INFORMATION

Your Credit Card Information will be used to established your account. Your initial charge will be for any modem and/or setup fees. Nothing else will be charged until you actually receive service. Thereafter your monthly fee will be deducted from this account.
*There is no charge for orders that can not be completed do to installation problems.*
visa Visa
master card Master Card
amex American Express
discover Discover Card
call Will call with call information
check Check or Money Order
A Cancelled Check Will Need To Be Faxed To 770-445-8023

Submission of this form is consent for 
Imagepro Communications to charge a $25 processing fee if this order is canceled prior to the four week installation period. Satisfaction Guaranteed at installation. NO CHARGE if you decide to cancel at installation or 4 weeks after order.
Name On Card:
Card Number: Card Type:
Expire Date (MM/YY):

INSTALLATION Questionnaire (required)

Type Structure?
Inside Wiring approved by the customer? Yes   No
Multi-Story building? Yes   No
Multi-Unit building? Yes   No
Location of main phone box at the Building?
Is the distance from MPOE (Inside Phone Jack) to NID (outside phone box) more than 50 feet? Yes   No
Is there a working telephone jack next to where the computer (router) is located? Yes   No
Is there inside wiring above ceiling tiles? Yes   No
Is there more than one phone closet at this location? Yes   No
Number of existing voice lines?
Number of existing fax lines?
Number of existing ISDN lines?
Are we converting any of these ISDN lines to DSL? Yes   No
If YES, how many existing ISDN lines are to be converted?
Primary operating system? WIN 95/98  ME/2000   WIN NT   MAC 0S2   OTHER
Specify at what location in the building your computer will be located? (Example: Room 212, Den, Basement Office)
Location of NID?
Preferred installation time? SELF INSTALL   AM   PM
Additional Notes:

FAQ

CANCEL POLICY
Q. What if I move?
A. If you agreed to either the one or two year agreement, the month-to-month installation fee will be prorated for the period of time fulfilled. The modem/router would be forfeited or purchased. [top]

Q. What if service is available where I'm moving to?
A. Your agreement will be honored at the new address. If a different modem is needed, you will be responsible for purchasing or leasing the required modem/router. You will be responsible for the installation fee for the new address. You will be responsible for the current rate for the available speed at the new address. [top]

Q. How long does it take to get service?
A. NEW Self Install Service is as soon as 5 days! However in most cases 4-6 weeks. However, since DSL is a new technology and it requires the cooperation of several different organizations and equipment adjustments, it may be longer. [top]

Q. What if I wanted to upgrade or downgrade my service?
A. There is a one time $99 fee to upgrade or downgrade to any available speed. [top]

Q. Will I need a new separate phone line and will I receive a separate bill from the phone company?
A. No. DSL works on your existing phone line and there are no extra charges from the phone company for the DSL service with this provider. [top]

Q. Will my phone be available when I'm on the Internet?
A. Yes, You phone works as normal while you are connected to the internet 24/7. [top]

Q. Is my Internet Service included in my DSL service?
A. Yes, you will receive unlimited Internet access and email with your account. [top]

Q. What is the difference between residential and commercial service?
A. If your service is at a business address your account will be commercial. If your service is at a residence and you do not require a server or DNS (Domain Name Service) you will be considered a residence. If you do require a server or DNS (Domain Name Service), you will be considered as a commercial account. [top]

Q. What is the difference between DSL, ADSL, SDSL & IDSL service?
A. This new technology is DSL. There are 3 different types of DSL;
SDSL - Meaning Symmetrical DSL (144/144 - 768/768) Within 13,000 Ft.
ADSL - Meaning Asymmetrical DSL (144/128 - 364/128) Within 18,000 Ft.
IDSL - Meaning Inconsistent DSL (128-144/128-144 - ?/?) Within 30,000 Ft. [top]