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Flashcom Customers
FAQs
Dear Flashcom DSL Customer,
Your current Internet Service Provider (ISP), Flashcom,
unfortunately will no longer be able to provide you DSL services
as of March 16, 2001. Flashcom is working to support your
transition to a Partner who can support your Internet Service
moving forward.
Flashcom apologizes for any inconvenience this situation has
caused to you.
We at Flashcom thank you for your business over the years.
Thank you,
Richard Rasmus
CEO
Flashcom |
I'm
ready to Switch Now!
Frequently Asked Questions
What happens to my DSL line if I move to one
of the designated alternate providers?
Should I have technical issues after moving
to a new provider, whom do I contact?
Will I be in violation of the contract I
signed with Flashcom if I choose to select one of the designated
alternate providers?
When will I get my last bill from Flashcom
and my first bill with my new ISP?
I have paid Flashcom in advance for my
services. Will this be applied to a new account?
Would my pricing and service offerings
change as a result of my transition to another provider?
Will I have to provide my credit card number
to my new ISP?
I still owe Flashcom money, how do I pay the
balance?
Would my service be interrupted during a
transition?
I have further questions, who can I direct
them to?
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Questions and Answers
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What happens to my DSL line if I move to
one of the designated alternate providers?
Your DSL line will not be disconnected, though you will
experience a service interruption during your transition, and
your Internet Service will be restored.
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Should I have technical issues after
moving to a new provider, whom do I contact?
You will work directly with your new ISP.
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Will I be in violation of the contract I
signed with Flashcom if I choose to select one of the designated
alternate providers?
No. Flashcom has agreed to this transition.
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When will I get my last bill from
Flashcom and my first bill with my new ISP?
You should have received your final Flashcom bill by now. If you
have any questions regarding your billing prior to your
transition please contact Flashcom customer support. Moving
forward, you will need to work with your new ISP to determine
their billing cycles.
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I have paid Flashcom in advance for my
services. Will this be applied to a new account?
Unfortunately, not. Covad has no authority to determine how any
monies you may have paid Flashcom should be handled.
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Would my pricing and service offerings
change as a result of my transition to another provider?
Each provider sets pricing and service offerings. Please check
with your new provider to determine any changes to your pricing
or service offering.
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Will I have to provide my credit card
number to my new ISP?
Some ISPs require a credit card prior to supplying service.
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I still owe Flashcom money, how do I pay
the balance?
You should contact Flashcom directly.
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Would my service be interrupted during a
transition?
In some cases, your service would be interrupted, but we expect
that such interruptions will be brief in most instances. Some
end users will experience longer outages than others.
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I have further questions, who can I
direct them to?
Should you have further questions, please contact the FlashFlow
Team at 1-888-562-4346.
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I
understand the program, I'm ready to Switch Now!
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